OL Elements Pty Ltd

ACN 667 301 144 | ABN 96 346 308 185

Tamborine Mountain Rd & Cedar Creek Falls Rd, Tamborine Mountain QLD 4272

Disclosure Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS (“Terms and Conditions”) CAREFULLY BEFORE USING THIS SITE OR ATTENDING OUR FACILITIES. THIS IS A BINDING LEGAL AGREEMENT.

By accessing and continuing to use the Site or attending our facilities, you agree to each and every one of these Terms and Conditions. Please do not use the Site or attend our facilities if you do not agree.

The term “Site” refers to this website and any other website, app, or platform owned, operated, or licensed by SOL that displays these Terms & Conditions.

As used throughout the Site and these Terms and Conditions, “SOL Elements,” “SOL,” “the Company,” “our,” “we,” “us,” and similar terms may refer to SOL Elements Pty Ltd, or its affiliates.

Definitions

• Illness – includes any physical or mental illness or disease.
• Injury – includes both physical and psychological injuries (e.g. slips, burns, strain, allergic reactions, loss of pregnancy, cardiovascular events, or death).
• Recreational Activities – include but are not limited to: hot/cold pools, saunas, steam rooms, Salt Cave, Alchemy Scrub Suite, fire pits, Floatation Caves, spa rituals & treatments, massage, facials, food and beverages, and any other immersive experiences at SOL.
• SOL – SOL Elements Pty Ltd, including its officers, employees, contractors, and representatives.

Last updated: August 18, 2025.

1. Acknowledgement and Agreement

• By entering SOL Elements Bathhouse (“SOL”), you agree to these conditions.
• SOL is adults-only (18+).
• Guests with disabilities are welcomed with 48 hours’ notice so we can prepare safely. In some cases, medical clearance or a support person may be required.

2. Assumption of Risk

You acknowledge and accept that participation in Recreational Activities is at your own risk, including risks of Illness or Injury arising from:

• Slippery surfaces and wet zones
• Uneven terrain, stairs, level changes
• Extreme temperatures (pools, saunas, steam, fire pits)
• Use of facilities and equipment
• Actions or negligence of other guests
• Any other foreseeable risks inherent to a bathhouse and wellness facility

You must:

• Inform staff of medical conditions, allergies, or pre-existing Injuries/Illnesses.
• Confirm you do not have undisclosed risks.

SOL may provide emergency assistance but is not legally obligated. Liability is limited to permitted guarantees under the Competition and Consumer Act 2010 (Cth).

3. Liability Exclusion

Nothing in these Terms affects your statutory rights relating to injury caused by SOL’s reckless conduct (as defined by the ACL).

4. Release and Indemnity

You agree to:

• Release and hold harmless SOL, its staff, and affiliates from claims or damages arising out of your attendance.
• Indemnify SOL against costs or liabilities due to your breach of these Terms.

5. Spa & Massage Treatments

Participation may include use of hot/chilled stones, oils, creams, lotions, sound therapy, and massage techniques.

Declaration:

• You understand the nature of the treatment.
• You take responsibility to communicate discomfort immediately.
• You acknowledge failure to communicate waives liability from therapist or SOL.

Contraindications:

• Post-surgical nerve damage
• Diabetes/neuropathy
• Dermatitis/eczema
• Pregnancy (no hot stone massage permitted)
• Heart disease or circulatory stress
• Rosacea or acne (avoid hot stones)
• Chronic fatigue, Dengue (no hot stone massage)
• Medications with heat warnings
• Varicose veins (no direct massage)
• Elderly with thin skin (caution)
• Obesity (temperature monitored)
• Cancer (requires clearance)
• Stroke history (requires clearance)
• Chronic infections (not permitted until resolved)
• High blood pressure (permitted if managed)
• Cognitive/physical limitations (must disclose, clearance or carer may be required)

6. Floatation Cave Restrictions

You must not participate if:

• You haven’t showered before entry
• You’ve had chemical hair treatments < 48hrs ago
• Spray tan within 6 days
• Pregnancy beyond 36 weeks
• Currently menstruating
• Under influence of alcohol/drugs < 12hrs
• Open wounds, tattoos, piercings
• Communicable/infectious disease
• Uncontrolled diabetes or kidney disease
• Incontinence
• Serious heart condition, pacemaker, seizures (without clearance)
• Any magnesium absorption contraindication
• Recently shaved/waxed
• Cognitive/physical condition impairing safe participation (clearance/support person may be required)

7. Pregnancy Considerations

• Pools, saunas, and steam rooms not permitted while pregnant.
• Facials and hot stone treatments not suitable.
• Floatation (before 36 weeks) and pregnancy-safe massage may be permitted with medical clearance.

8. Accessibility & Support Needs

• Guests with disabilities are welcomed with 48 hours’ notice.
• Team members are not trained to provide personal care or medical assistance — a support person/carer may be required.
• Companion Card is honoured with complimentary admission for carers.

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